Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays. You'll get a shipping confirmation email with tracking info once your order ships.
Shipping Time
We ship internationally. Once dispatched, delivery typically takes 7–14 business days, depending on destination. Total time from order to delivery is usually 8–16 business days (processing + transit).
Factors That May Affect Delivery
- Customs processing in the destination country
- Local courier delays
- Public holidays or peak seasons (Black Friday, Christmas, etc.)
- Incorrect or incomplete addresses
- Weather or other events outside our control
Order Tracking
You'll receive a tracking number by email once your order ships. If you haven't gotten tracking info within 3 business days, contact us.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are the customer's responsibility and aren't included in the item price or shipping cost.
Lost or Delayed Packages
If your order hasn't arrived within the estimated window, contact us at eldrijsbusiness@gmail.com with your order number and we'll look into it.
Incorrect Shipping Address
Please double-check your address at checkout — we're not responsible for orders sent to an address entered incorrectly. Contact us ASAP if you spot an error; we'll try to fix it before dispatch but can't guarantee changes once shipped.
Contact Us
Questions? Reach us at eldrijsbusiness@gmail.com or via our contact page.
Last updated: August 22th 2026